Terms & Conditions

Terms & Conditions - Poster & Frame Art Group



Exchange / Return

You have the right to exchange your product within 14 days of receiving it, provided the product is in undamaged condition. All return shipment costs are the responsibility of the customer. Please contact us at claim@posterandframe.com and include tracking information so we can follow the shipment. All returns should be sent to:

Poster & Frame Art Group

Att: Claim

Hørsvinget 3  

2630 Taastrup  

Denmark

Refunds will be processed within 14 business days. For damaged products, return shipping is not required.

General

These terms and conditions apply to private consumers purchasing goods from Poster & Frame Art Group. VAT / CVR numbers cannot be used on our webshops. If you purchase as a business customer within the EU, you are responsible for handling VAT refunds.

Data Sharing

As a customer of Poster & Frame, Posterland, Curated Copenhagen, Permild & Rosengreen, Citatplakat, Dialægt, or Wonderhagen, the data you share will be handled by Poster & Frame Art Group, which fully owns these companies. This means that your information may be used to send you general marketing from other companies within the Poster & Frame Art Group portfolio. We always comply with applicable data protection laws, and you can opt-out of marketing communications at any time by using the unsubscribe links provided in our emails.

Customs and Import Fees

When purchasing goods for delivery outside the EU, please note that additional fees and duties may apply upon delivery. These costs may include customs duties, VAT, and other local import charges, which are levied by the respective authorities in the destination country. It is the customer's responsibility to pay any such fees and taxes upon receipt. We recommend checking your local regulations and rates before placing an order.

Contact

If you have any questions or concerns, feel free to contact us at hello@posterandframe.com. We strive to respond within 1-7 working days.

Delivery

Should we experience any delays in your order, you will be notified. For inquiries about delivery or tracking, please contact hello@posterandframe.com.

- Scandinavia: 3-5 working days  

- Europe: 5-7 working days  

- Overseas: 10-14 working days

Shipping Delays

We aim to dispatch all orders within the estimated delivery times mentioned. However, delays may occur due to unforeseen circumstances, including customs delays, logistical issues, or high order volumes. Poster & Frame Art Group is not liable for any shipping delays once the package has been handed over to the carrier.

Payment

We accept payments through secure systems via ePay and Shopify Payments. Payments made via card or MobilePay will be deducted when your order is processed. We operate with Print on Demand (POD), meaning your order is printed shortly after it is placed, and the payment is typically processed soon after.

24-Month Warranty

You are entitled to a 24-month warranty as a customer of Poster & Frame Art Group. The customer must file a complaint within a reasonable period, typically within 24 months from the discovery of the defect. For warranty claims, please contact claim@posterandframe.com and include photos of the product.

Complaints

If you have received damaged goods, please provide the following documentation:

  1. Photo of the damaged shipment (inside and outside)  
  2. Ensure that the package label is visible in the photos  

Please contact our claims department at claim@posterandframe.com. Processing claims can take 4-10 working days. Complaints must be filed within 5 working days of receiving the goods.

Reservation of Rights

Poster & Frame Art Group reserves the right for any typing errors, price changes, or color differences in the final product.

Discount Codes

Discount codes cannot be applied to already discounted items.

Privacy Policy

Poster & Frame Art Group respects your privacy and will not share personal data with third parties unless required to complete a transaction. We do not sell your name, address, email address, credit card details, or any other personal information to third parties without your explicit consent.

Force Majeure

Poster & Frame Art Group is not liable for delays or failures to fulfill its obligations due to events beyond our control, including but not limited to natural disasters, government actions, pandemics, strikes, or wars. We will, however, make reasonable efforts to mitigate the impact of such events on our customers.

Dispute Resolution

All disputes arising from these Terms and Conditions shall be governed by Danish law and settled exclusively in Danish courts. Before taking legal action, both parties agree to attempt to resolve any disputes through negotiations or mediation.

Retention of Title

All goods remain the property of Poster & Frame Art Group until full payment has been received. Until payment is completed, we reserve the right to reclaim the goods. The customer is responsible for ensuring that the goods are stored safely and insured until full payment is made.

Intellectual Property

All content on this website, including images, designs, text, and graphics, is the property of Poster & Frame Art Group or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without prior written consent from Poster & Frame Art Group.

Governing Law

These terms and conditions are governed by the laws of Denmark. Any legal disputes or claims arising from your use of our services or website will be subject to the exclusive jurisdiction of the Danish courts.