Refusionspolitik

Return Policy
Our return policy lasts for 30 days and is calculated in whole days. If the last day falls on a holiday, Saturday, June5, December 24, or December 31, the deadline expires on the next weekday.
To be eligible for a return, your item must be unused and in the same condition as you received it.
To initiate a return, please, contact us at hello@posterandframe.com to request a return form.
Note: Refunds may take up to 14 business days to process.

EXEMPTIONS
Several types of goods are exempt from being returned. This includes gift cards and Create Your Own Poster products.
To complete your return, we require a receipt or proof of purchase.

RETURN PROCESS
To initiate a return, please use our return portal: https://novictus.webshipper.io/returns_public/5.

Contact our customer support team at hello@posterandframe.com to start the return process with your order number and details about the item you wish to return. (This step is only necessary if you are arranging your own return. If you are using our return portal, this step is not required.)

Please note: All return shipping costs are the responsibility of the customer, and we do not require a return shipment for damaged products. You are welcome to use our return portal. If your order arrives damaged, please, contact hello@posterandframe.com.

In-Store Returns

You may return your order at any of our physical store locations. Please, present your order confirmation as proof of purchase. Items must be unused and in their original packaging.

Note: It is NOT possible to return your order to our warehouse.

Store Locations:

Flagship Store: Niels Hemmingsens Gade 6, 1153 Copenhagen

Posterland: Gothersgade 45, 1123 Copenhagen

Refund Process

Once we receive the returned item, we will inspect it to ensure it meets our return policy. If the return is approved, a refund will be processed back to your original payment method. 

CONTACT INFORMATION
For questions regarding our return policy, please, contact us at:
Email: hello@posterandframe.com
Address: Hørsvinget 3, 2630 Taastrup, Denmark