General

These terms and conditions apply to private consumers' purchases of goods from Poster & Frames. It is not possible to use any VAT / CVR number on the webshop. If you buy as a business customer within the EU in this webshop, you must be responsible for VAT refunds. If you want to trade as a trader you can contact our customer service at b2b@posterandframe.com

Poster & Frame is 100% owned by:

Poster & Frame ApS
Kalkgravsvej 10
4000 Roskilde
Denmark

CVR .: 39906015

Email: hello@posterandframe.com

Customs

Please note that customs duties abroad are not included in the price and will therefore be imposed upon receipt of order in that country. As a consumer, you are assigned responsibility for customs and payment.

Flagship store

Niels Hemmingsens Gade 6
1153 Copenhagen 

Mon - Fri, at 10-18
Saturday at 10-16
Sunday at 12-17

Tel: + 45 31 375 156

Contact

As a customer or interested, you are always welcome to contact us at hello@posterandframe.com. We will then return as soon as possible - however within 1-7 working days.

Founder / Managing Director / COO
Danni Leonhardt Wegner
danni@posterandframe.com

Founder / Managing Director / CMO
Nis Klamer
nis@posterandframe.com

Founder / Managing Director / CEO
Kevin Agerholm
kevin@posterandframe.com

B2B Manager
Yasemin Polat
yasemin@posterandframe.com

Customer Service
Asta Torisson
asta@posterandframe.com

Customer Relations Manager / Shop Manager
Maria Huizenga
Maria@posterandframe.com

Delivery

If you have questions about your order, you are always welcome to write to us at hello@posterandframe.com Should we experience a delay in your order, you will be contacted. If you have questions about delivery or tracking, please contact hello@posterandframe.com

Delivery times
Scandinavia: 2-7 working days
Europe: 3-8 working days
Overseas: 10-14 business days

Payment

You pay via secured system through the service ePay and / or Shopify Payments. Payment by card or MobilePay will be deducted from your account when the item is being processed. All our orders are produced immediately after you place an order. Our production works according to POD - Print on Demand - your order is printed a few minutes after it has been completed via the web shop.

Therefore, you will be able to see that the amount has been pulled from your account relatively shortly after- as your order is already being processed and thus as ongoing.

24 month warranty

As a customer of Poster & Frame, you have a 24 month right to make a complaint. The customer must complain within a reasonable time, which is within 2 months after the customer has established the error or defect. If this is relevant, please contact claim@posterandframe.com - always attach photos of the product.

Complaint

Have you received your goods damaged? 

Send photo documentation of the shipment inside and outside.
Make sure the package label is visible on the image.
Contact our complaints department directly at claim@posterandframe.com
Creation of complaint and treatment takes 4-10 working days.

    We do not require a return shipment for damaged products.

    Exchange / return

    You have from the time you receive the product and 14 days ahead the opportunity to exchange your product. However, only in undamaged condition! All postage of return shipments is paid by the customer. Please contact claim@posterandframe.com, with tracking on the shipment so we can track the order. All return shipments should be directed to:

    Poster & Frame
    Att: Claim
    Kalkgravsvej 10
    4000 Roskilde
    Denmark

    Refund of amounts will take up to 14 business days

    Reservation

    At Poster & Frame, we make reservations for typing and typing errors as well as any color change.

    Offer

    Unfortunately, we do not accept discount codes on already discounted products.

    Privacy Policy

    Poster & Frame understands and respects the importance of privacy on the Internet. Poster & Frame will not disclose information about customers / users to third parties unless necessary to implement a transaction. Poster & Frame will not sell your name, address, email address, credit card or personal data to any third party without your prior permission.